Roomblock

Terms and Conditions

Last updated: September 2026

1. About Roomblock

Roomblock is a white-label hotel room-block booking platform operated by Roomblock ( "we", "us", "our"), available at https://www.roomblock.co.

The platform enables sports academies, clubs, schools, and other organisations ( "Organisations") to create branded booking pages through which their members, players, and families ("Guests") can reserve hotel accommodation for tours and trips.

By using Roomblock — whether as an Organisation administrator or as a Guest making a booking — you agree to these Terms and Conditions. If you do not agree, please do not use the platform.

For any questions, contact us at hello@roomblock.co.

2. Definitions

  • Organisation — a sports academy, club, school, or other entity that creates and manages trips on the Roomblock platform.
  • Organisation Administrator — a person authorised by an Organisation to manage its Roomblock account, create trips, and access booking data.
  • Guest / Booker — a parent, player, traveller, or supporter who makes a booking through an Organisation's Roomblock booking page.
  • Trip — a hotel room-block booking event created by an Organisation on Roomblock.
  • Booking — a reservation made by a Guest through an Organisation's public booking page.
  • Hotel Viewer — a hotel staff member granted read-only access to a trip's rooming list by an Organisation Administrator.

3. Platform access and accounts

3a. Organisation accounts

Organisation accounts are created by invitation or by contacting Roomblock directly. By creating an account, you represent that you are authorised to act on behalf of your Organisation and that the information you provide is accurate and complete.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Please notify us immediately at hello@roomblock.co if you suspect unauthorised access.

3b. Invited team members

Organisation Administrators may invite team members to their account. You are responsible for ensuring that all invited users comply with these Terms.

3c. Account suspension

We reserve the right to suspend or terminate any account that violates these Terms, uses the platform for unlawful purposes, or poses a risk to other users or to the platform.

4. Use of the platform

4a. Permitted use

Roomblock is provided for the purpose of managing hotel room-block bookings for legitimate tours and trips. You may use the platform only for lawful purposes and in accordance with these Terms.

4b. Prohibited use

You must not:

  • Use the platform to make false, fraudulent, or speculative bookings
  • Attempt to gain unauthorised access to any part of the platform or another organisation's data
  • Use the platform in any way that violates applicable laws or regulations
  • Transmit any harmful, offensive, or unlawful content through the platform
  • Attempt to reverse engineer, copy, or replicate any part of the platform

4c. Organisation responsibilities

Organisations are responsible for:

  • The accuracy of all trip, room, pricing, and inclusion information they publish on their booking pages
  • Communicating clearly with Guests about payment terms, cancellation policies, and tour logistics
  • Ensuring that personal data collected through Roomblock is handled in compliance with applicable data protection law
  • Obtaining appropriate consents from Guests before collecting children's personal data

Roomblock provides the platform and tooling — we are not a party to the booking contract between an Organisation and its Guests.

5. Bookings and payments

5a. Booking contract

When a Guest makes a booking through an Organisation's Roomblock booking page, a booking contract is formed between the Guest and the Organisation — not between the Guest and Roomblock. Roomblock facilitates the booking process but is not responsible for the delivery of the tour, accommodation, transfers, or any other services.

5b. Payment

Payment for bookings is collected by the Organisation directly, using their own payment methods. Roomblock does not process, hold, or transfer any payments between Guests and Organisations.

Roomblock may charge Organisations a platform fee or commission per booking as agreed separately. This does not affect the Guest's relationship with the Organisation.

5c. Cancellations and refunds

Cancellation and refund terms are set by each Organisation independently. Roomblock is not responsible for any refunds owed by an Organisation to a Guest.

5d. Accuracy of booking information

Guests are responsible for ensuring the accuracy of all information submitted during the booking process. Organisations may correct booking details in accordance with their own policies.

6. Roomblock's role and liability

6a. Platform only

Roomblock provides a software platform. We are not a travel agent, tour operator, hotel, or accommodation provider. We do not organise, operate, or take responsibility for any tour, trip, transfer, or accommodation.

6b. No warranty

The platform is provided "as is" and "as available". While we take reasonable steps to ensure the platform operates reliably and securely, we do not warrant that it will be uninterrupted, error-free, or free from security vulnerabilities.

6c. Limitation of liability

To the fullest extent permitted by applicable law, Roomblock's total liability to any Organisation or Guest arising from use of the platform shall not exceed the amount paid by that Organisation to Roomblock in the 12 months preceding the claim.

Roomblock is not liable for any indirect, consequential, or incidental loss, including but not limited to loss of revenue, loss of data, or losses arising from a failure of a third-party hotel or service provider to honour a booking.

6d. Third-party services

The platform uses third-party services including Supabase (database), Resend (email), and Cloudflare (DNS). We are not responsible for failures caused by these services, though we will take reasonable steps to mitigate impact.

7. Data and privacy

The collection and use of personal data through Roomblock is governed by our Privacy Policy, available at https://www.roomblock.co/privacy. By using the platform, you agree to our Privacy Policy.

Organisations that collect personal data from Guests through Roomblock are responsible for their own compliance with applicable data protection law, including Singapore's Personal Data Protection Act 2012 (PDPA) and, where applicable, the EU GDPR.

8. Intellectual property

All intellectual property in the Roomblock platform belongs to Roomblock. Nothing in these Terms grants you any rights beyond the limited licence to use the platform as described here.

Organisation branding (logos, colours, names) uploaded to Roomblock remains the property of the Organisation. By uploading branding assets, you grant Roomblock a limited licence to display them within the platform for the purpose of delivering the service.

9. Confidentiality

Organisation Administrators agree to treat access to Guest booking data as confidential and to use it only for the legitimate purposes of managing their Organisation's trips. Booking data must not be shared with third parties except as necessary for the tour (for example, sharing a rooming list with the hotel).

10. Changes to the platform and these Terms

We may update these Terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

We may update, modify, or discontinue features of the platform at any time. Where a change would materially affect an Organisation's ongoing use, we will provide reasonable notice by email.

11. Termination

Either party may terminate an Organisation's use of the platform at any time. On termination, the Organisation's access will cease. We will retain booking data for a reasonable period in case of dispute, after which it will be deleted in accordance with our Privacy Policy.

12. Governing law

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or use of the platform shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Contact

Roomblock
Email: hello@roomblock.co
Website: https://www.roomblock.co